Update on COVID-19
Our absolute priority is the health and safety of our employees and customers. For this reason, we have completely restructured our production and distribution center to follow the government's guidelines for social distancing and the recommended use of personal protective equipment.
What does this mean to you?
- The processing time may be delayed. Usually it takes 6 to 12 business days* to process orders, but due to COVID-19 issues, government regulations and the impact on our business, processing times are currently varying. The processing time may also be extended during holiday periods.
- We will notify you as soon as your order has been shipped or if we anticipate any problems processing your order.
- You can cancel for a full refund. We've updated our returns policy so you can cancel orders that haven't shipped yet and receive a full refund at any time.
We appreciate your patience and understanding as we work through this issue together.
Thank you very much for your help!
Please understand that business days do not include weekends or holidays such as New Year's Eve, Martin Luther King Jr. Day, President's Day, Memorial Day, July 4th, Labor Day, Thanksgiving and Christmas.
FREQUENTLY ASKED QUESTIONS
HOW CAN I CONTACT YOU?
We offer a 24/7 live chat on our website or via email to email@example.com.
HOW MUCH DOES FREE DELIVERY COST?
We offer express shipping for a flat rate of $15.99 or standard shipping for $6.99 per order. If your order total exceeds $50, shipping is free.
WHICH PAYMENT METHODS DOES CXNIUBI.COM ACCEPT?
We currently accept payments by credit card and PayPal. If you would like a different payment method, we will be happy to try to accommodate your request! Please contact us directly at firstname.lastname@example.org to arrange this.
IS IT SAFE TO SHOP ONLINE AT email@example.com?
Absolutely! We use GeoTrust Secure Socket Layering (SSL), an encryption technology that ensures secure transmission of your personal information on the internet. We do not store credit card information and do not share your personal information with third parties. If you still do not wish to place your order, please contact firstname.lastname@example.org. We will then contact you for another way to order!
HOW CAN I CHANGE OR CANCEL MY ORDER?
If you need to make changes to your order, please contact us at email@example.com within 8 hours of placing your order. We cannot make any changes after this period.
HOW CAN I TRACK MY ORDER?
Once your order has been shipped, we will send you an email with a tracking number. If you have not received this email, please email firstname.lastname@example.org.
WHAT IS A PRE-ORDER ITEM? CAN I CANCEL MY PRE-ORDER?
A pre-ordered item is an item that you order before we have it in our warehouse. You can cancel until your order is processed. To cancel, please email us at email@example.com.
I'M ORDERING A SET AVAILABLE FOR PRE-ORDER. WILL THEY BE SHIPPED SEPARATELY?
We will ship your order as soon as all items are available. If you would like to receive the available item before the pre-ordered one, please email us at firstname.lastname@example.org.
WHAT IS YOUR RETURN POLICY?
We offer an easy return within 14 days.
The goods must be in their original condition, and the return label and hygiene seal must still be intact. The goods must not have been used, washed or altered in any way.
Unfortunately, we cannot accept returns that do not meet the above requirements.
cxniubi.com offers a full refund (item price, excluding original shipping).
All returns can be sent to our return depot in the USA.
HOW CAN I REQUEST A RETURN?
Requesting a return has never been easier!
We offer an easy return within 14 days. To initiate a return, please email us at email@example.com within 14 days of receiving your package, using the email address you used to process your order.
Please note that we cannot refund the original shipping cost for returned items, with the exception of defective items. We also cannot refund return costs.
When we receive the goods, we will send the new goods or give you a refund (the price of the goods, excluding original shipping).
We cannot be held responsible for the loss of returned clothing. We recommend that you use a recommended postal service to return goods and keep track of the tracking details.
What happens if the item I receive is damaged or defective?
We work hard to ensure that all items sold are of the highest quality. If you still experience a problem with a defective or damaged item, please email us at firstname.lastname@example.org so we can quickly investigate for you!